Highlighter Markup not deploying to WordPress site due to 401 error

Modified on Wed, 25 Oct 2023 at 05:11 PM

The Schema App WordPress plugin relies on the Schema App server for loading Highlighter markup. In some instances, the Schema App project dashboard may trigger webhooks and give 401 errors, preventing the Highlighter markup from deploying. 

If this is the case, the perform the following troubleshooting actions:

1. Confirm Plugin is Up-to-Date

  1. Log into your WordPress site

  2. Update the Schema App WordPress plugin

2. Confirm License is Active

  1. Log into your WordPress site

  2. The license status must be set to "Active"

3. Confirm Webhooks are not Blocked

  1. If the following error message is received, webhooks are blocked:

    {"code":"rest_authentication_error","message":"Sorry, you do not have permission to make REST API requests.","data":{"status":401}}
  2. If blocked, enable webhooks. For more information, see the article How to Disable JSON REST API in WordPress

  3. Once webhooks are enabled, from within your WordPress site, navigate to Settings > Schema App > Settings

  4. Under "Advanced Plugin Setup" click Delete Transient Cache

Note: If the transient cache is not deleted, it will take up to 7 days for your markup to deploy


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