Troubleshooting: Unable to retrieve data in "View JSON-LD" panel

Modified on Fri, 22 Mar 2024 at 02:47 PM

There can be a few causes for this. One of the more common causes is when there is an incorrect linkage or a recursive loop between data items. For example if you have a data item for an article and you want to include the URL as the “mainEntityOfPage”, a recursive loop can be created if the URI and the URL in that field are the same. This means that our system believes you are trying to link the data item to itself, rather than simply reference the URL. 

This has an easy solution! Change the URI of the data item to add an #anchor to the end (e.g This will distinguish the data item from the URL itself.

If you are still having trouble after completing this initial review & troubleshooting process, please contact and we’ll be happy to help you figure it out.

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