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Google Star Review/Aggregate rating

During my recent 'onboarding call' - please consider that I am an absolute beginner - Taylor told us that the star rating shown on Google SERPS is no longer achieved by the Aggregate rating. 

He said that this had changed some months ago. 

If so, how do we get this rating back?

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Good question, I was trying to figure it out myself, Editor didn't come up with any errors, but Google rich results were pulling up a few..

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