Support FAQ

How to move data items between projects
If you have more than one project you have the ability to move data items between projects in your account. You can do this by opening the data item in the ...
Thu, 12 Mar, 2020 at 10:55 AM
How can I update my payment information?
In order to update payment information you will need to go to settings within Schema App. From there go to the payments tab and click on "update card d...
Thu, 12 Mar, 2020 at 11:08 AM
What training options are available?
Currently, we offer our pro customers an initial on-boarding call upon subscribing. You can go to this link to schedule your on-boarding call. Support is th...
Thu, 12 Mar, 2020 at 11:22 AM
How long does it take for rich results to appear in Google search?
There are two aspects to this. One, you need to make sure to have structured data applied for the schema.org classes that have Google rich results, these in...
Wed, 18 Mar, 2020 at 1:03 PM
How can I upgrade my account?
If you currently have only one project available and would like to add additional projects you can do so by updating your subscription. Here's how: G...
Thu, 12 Mar, 2020 at 11:48 AM
Can I book consultation time with a Schema App team member?
If you'd like to book a 1:1 call, contact support@schemaapp.com to request a consultation. One of our Customer Success Managers will provide you with a...
Fri, 15 May, 2020 at 3:05 PM
Microdata is not showing complete schema markup, is this harmful to my Google rankings?
Google will use the most accurate schema markup so add more accurate markup to the page. If in WordPress, disable mircodata in WordPress using the Schema...
Mon, 4 Dec, 2017 at 4:47 PM
Why aren't Schema.org links secure (https)
You might notice that when we export the JSON-LD we generate links to schema.org with http not https (secure). The schema.org team has transitioned their si...
Wed, 24 Jun, 2020 at 3:32 PM