Support FAQ

I cannot access sub accounts on Schema App.
Sub accounts are available to those who have subscribed to Schema App Pro and higher. If you are subscribed to Schema App Pro, Team, or Agency, please contac...
Wed, 16 May, 2018 at 12:49 PM
Can you help me get started?
Sure! This is our quick get-started guide. We have step by step videos to walk you through the different types of markup here.  If you are creating schema ...
Wed, 16 May, 2018 at 12:49 PM
I have a client who signed up for Schema App after I deployed all the schema to his website from my account and now, he wants to manage it all from his account. Are you able to move data from my account to his?
Sure, please email support@schemaapp.com. The first step will be to move their data items to a sub-account. You can move your data items into a sub account ...
Mon, 4 Dec, 2017 at 3:54 PM
I attempted to update the card using the payments portal, but I received an error message following the confirmation : “Server Interaction Error: Server had an error when executing your request. For more information, see [URL]”
Please contact support@schemaapp.com and we will update your information. Your payments tab should look and work correctly after.
Mon, 4 Dec, 2017 at 3:55 PM
Can I schedule a coaching session?
Yes, we are happy to help. Bi-weekly coaching calls are available for subscribers, during this call we do a short training and then answer any questions liv...
Mon, 4 Dec, 2017 at 4:14 PM
I am trying to upgrade my account, but am unable to.
Contact support@schemaapp.com and the support team will help you.
Mon, 4 Dec, 2017 at 4:29 PM
Can you help me markup these pages?
Schema App provides expert support to Schema App subscribers. Customers can contact support@schemaapp.com and we’ll be glad to help you with schema marku...
Mon, 4 Dec, 2017 at 4:42 PM